Client overview
A government agency modernizing permit and payment services for over one million citizens.
Business challenge
Paper processes created backlogs and low transparency.
Our solution
Citizen portal with online applications, payments, SMS updates, and admin workflows.
Technology stack
Next.jsLaravelPostgreSQLAWS
Implementation process
- 1Policy alignment
- 2Service design
- 3Build
- 4Security audit
- 5Phased rollout
Results & KPIs
Citizens
1M+
Faster processing
50%
Uptime
99.9%
“Citizens finally track applications online. Call centre volume dropped sharply.”
Hon. Patricia E.
Programme Lead · GovTech Initiative
Future roadmap
Additional ministries and offline kiosk support.
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